Assistant Customer Account Manager – Peterborough & homeworking when required

Preim Ltd is a Peterborough based managing agent with a large mixed management portfolio, including housing developments, residential apartment blocks, and commercial property.

A vacancy has arisen for an Assistant Customer Account Manager. This is an exciting opportunity to assist the leasehold block manager and develop a career in estate and property management with an industry leading firm. Preim provides generous employee benefits, training and a forward-thinking culture – where there are great opportunities for personal growth and where integrity and professionalism are rewarded.

We are looking for:

A professional approach and strong work ethic are essential. We are looking for an individual with excellent communication skills and a positive, confident attitude. You should possess confidence in using Microsoft Office and Excel and be able to adapt to working with new software applications. A desire to develop your career and build your skillset are essential.

The essentials:

You will need:

  • Strong communication skills
  • Confident and positive self-starter
  • Good IT skills and knowledge of Office 365
  • A professional appearance and attitude to work
  • A desire to have an impact, and make a positive contribution to the company and the customer experience
  • A full UK driving licence for occasional site visits

Key responsibilities of the role:

Assistant Customer Account Manager: Role Responsibilities & Duties

  • Based in our Peterborough office, homeworking when required by Government restrictions and by prior agreement with your line manager
  • Reports to the Leasehold Block Manager
  • Be the first point of contact for customers, responding to calls and emails and drafting communication to residents, contractors and developer clients
  • Respond to customer issues in a timely, organised and professional manner and organising works with contractors
  • Manage, develop and build strong working relationships with contractor supply chain
  • Manage and update property documentation and Leasehold Block Manager’s diaries
  • Assist in other administrative duties where required

Job Type / Category:

  • Full-time, Permanent
  • Competitive salary
  • Up to 10% Bonus
  • Private medical insurance
  • 25 days holiday + bank holidays
  • Generous pension and life assurance

 

If you are interested in applying for this role, please submit your CV and covering letter to careers@encoreestates.co.uk

 

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