In an emergency

In an emergancy main

In the event of an emergency, we want to make sure that the right help gets to you without delay

Important if there is an immediate threat to life or to your property

If there is an emergency situation which presents an immediate threat to life or to your property, such as a fire in a block of flats, or surface water flooding threatening to flood a house:

Call the emergency services on 999

Other issues that may require an out of hours response

Preim Ltd provides an emergency 24-hour helpline available to property owners 365 days a year.  This can be used to contact Preim to report issues that may require an out of hours response:

Call the Preim Ltd helpdesk on 01778 382210

Issues which may require an out of hours response include:

Water Supply

  • Burst water main in the street
  • No water supply
  • Poor water quality
  • Poor water pressure


  • Blocked drains
  • Sewage flooding
  • Surface water flooding
  • Failed pumping station
  • Broken drain cover

Roads and Streetlights

  • Fuel spillage on the road
  • Dangerous light column

Communal Buildings

  • Significant damage to communal buildings
  • Water leaks inside communal buildings
  • No electricity in communal areas
  • All fire damage
  • Lift failure


  • Fallen / dangerous tree
  • Damaged play area equipment
  • Fire damage
  • Pest infestation

In the event of a non-emergency, please use our service request form or  contact us Monday –Thursday 8:30-5 pm and Friday 8:30-3:45 pm, we will be more than happy to help.

What should I expect

Once your Customer Account Manager has confirmed the issue affecting you which is residents’ company responsibility, Preim will work as quickly as possible to provide a solution.

In certain circumstances, your call may be logged and attended to on the next business day.