In the event of an emergency, we want to make sure that the right help gets to you without delay
Important if there is an immediate threat to life or to your property
If there is an emergency situation which presents an immediate threat to life or to your property, such as a fire in a block of flats, or surface water flooding threatening to flood a house:
Call the emergency services on 999
Other issues that may require an out of hours response
Preim Ltd provides an emergency 24-hour helpline available to property owners 365 days a year. This can be used to contact Preim to report issues that may require an out of hours response:
Call the Preim Ltd helpdesk on 01778 382210
Issues which may require an out of hours response include:
Roads and Streetlights
What should I expect
Once your Customer Account Manager has confirmed the issue affecting you which is residents’ company responsibility, Preim will work as quickly as possible to provide a solution.
In certain circumstances, your call may be logged and attended to on the next business day.