The Encore Group, of which Preim is a part, is leading the way in enhancing engagement with residents, RMCs, developers and colleagues, with the launch of its new app, Places.
With the app, communication will be more regular, visual, and accessible, which will not only keep our residents better up to date but also offer an easy communication channel for them to interact with the company, the estate, and the wider community. It also meets the increasing demand for a reduction in paper-based correspondence.
Places has been designed to make life easier for residents, from viewing and settling service charges to reporting issues to asking questions and raising maintenance requests.
For example, when contacting Preim via Places, residents’ queries or maintenance requests will be automatically routed to the correct Preim team members and controlled via a back-end helpdesk system.
Places allows residents to keep up to date with news and alerts, which is particularly important in an emergency and when it comes to building safety notifications.
It will be a one-stop destination for information on:
- Communal areas and amenities
- The maintenance of an estate
- Reporting repairs
- Service charges
- Community management arrangements
Technology has become an integral part of managing residential properties efficiently and effectively, and this exciting development shows our continued investment in excellent customer service.
The app will be rolled out in the coming months and will be available in the App Store and on Google Play.
